What are the benefits of using the service?

  • All makes & models of printer consumables accepted
  • 100% compliant with Waste Transfer Notes and Certificate of Recycling
  • Legally and environmentally compliant
  • Fulfils your duty of care to the highest standards
  • A simple and user-friendly online portal service
  • Efficient, professional and reliable service
  • Zero-landfill
  • You can create an account for your business and set up additional sites in your address book to manage the recycling service

SERVICE

How do I use the service?

Go to www.bsr.print-recycle.com and register for your online account.

Once we have verified your account with BSR, you will receive an email to confirm your account is active, with a username and temporary password. You can then log into your account – do not forget to change your password.

  1. Select the service you require from “New Request”
  2. Confirm your order
  3. Wait for your order confirmation to confirm success

What types of products do you accept for recycling?

We accept the following types of printer consumables, whether broken, faulty, unused or empty:
Inkjet cartridges – inktank cartridges – laser cartridges – desktop cartridges – toner bottles – imaging units – drum units – fuser units – transfer belts – waste toner bottles.

What brands of printer consumables do you accept?

All genuine OEM brand, all refilled / remanufactured and compatible printer consumables are accepted. They can all be put together in the same box.

We do not accept illegal clones.

Can I send you my printer to recycle?

We can accept printers and other machine parts relating to printers. These will be recycled in line with the WEEE (Waste Electrical and Electronic Equipment) regulations. However, we will need to arrange a specialist courier – please speak to us in advance, to book in the delivery and confirm if there are any charges for these services.

Can I put laser toners, inkjets, ink-tanks, bottles and fusers in the same collection box?

Yes. We would recommend putting the inks in a separate container within the box such as a smaller box or plastic bag to protect them from any residue toner powder. The powder can contaminate the inks and therefore make them more difficult to recycle.

Please note that waste toner containers must be securely sealed in a separate plastic bag within the box to prevent toner powder leaks.

What is the process to have my recycling box(es) collected?

  • Please pack your printer consumables into the recycling box and tape the box securely ready for collection. The items can be removed from packaging to fit more into the box, but all items should be contained within the single large plastic bag provided with the recycling box.
  • Log in to your online account
  • Book your collection service
  • We will arrange for the courier to collect within 3-5 business days
  • Please ensure the box is placed near the main entrance and is easily accessible for the courier, to prevent a failed collection attempt

If the collection is unsuccessful, the courier will automatically try again later that day or another day. If there are two failed collection attempts, we will contact you to advise how we can make arrangements for another courier collection.

What happens to my printer consumables once you receive them?

  • All printer consumables are inspected, sorted and processed for recycling
  • Any products that can be reused will be packed and supplied back to the appropriate remanufacturing facilities
  • For the non-reusable consumables, we recycle them back into their raw materials for use in the production of new products

Can you refill my cartridges?

Although reusable cartridges can be refilled, we do not offer a refill service.

Can I use any box?

We will accept any box if the box meets each limitation set by our 3rd party couriers. You can order replacement collections boxes through your online account. Our boxes are designed specifically to be the best size / weight that our couriers will accept. We also supply seal tape and a plastic bag with our boxes. Courier Limits are:

  • Volume no greater than 150,000 cm3 (L x W x H)
  • Largest side no greater than 75cm
  • Weight no greater than 25kg

How soon can you collect my box(es)?

We do not guarantee next-day collection and we cannot specify a date or time. This is a low-cost collection service and as such we operate a 3-5 working day turn-around. If you wish to arrange a courier, please contact us to confirm the booking so the box(es) will be accepted.

Collections cannot be made at weekends, public holidays, or on the same day of order.

If your premises is going to be closed (for example school holidays) please do not book a service until the site is open again.

I do not have the original packaging. Do you still accept the printer consumables?

Yes, we do not need the original packaging. Simply place all your printer consumables into a box, seal it securely with tape and attach our collection label to the outside of the box. We prefer you to recycle the packaging locally so that more items can be placed inside the box for recycling – this is both commercially and environmentally beneficial.

I have multiple collection sites in my organisation, how can I use your service?

You can add multiple addresses to your account and store these in your Address Book. When placing a New Request, simply select the address for your chosen service.

Can I arrange multiple collections?

There is no limit to how many collections you request.

The courier did not collect my box!

Not to worry, we will automatically be rearranging a collection. If it fails again we will be in touch to make alternative courier arrangements. If you do not hear from us within 5 days, you should contact us using the Contact Us form, email address or phone.

What is a Waste Transfer Note?

Both the sender and receiver of waste must record certain details of the transfer (persons responsible, organisations, locations, materials, weight, company SIC codes, dates, etc.) on a legal document called a Waste Transfer Note (WTN). This information must be kept for a minimum of 2 years and will be needed if your organisation has an environmental audit. We ensure a WTN is made available on your online account within 20 working days of the collection, and you can access all your Waste Transfer Notes from the Orders page (here they can be downloaded and printed).

Does a Waste Transfer Note prove I have recycled properly?

No.

A Waste Transfer Note is your declaration that you have fulfilled your Duty of Care and have recycled properly. You are confirming to the Environment Agency that you have done your due diligence and checked that the destination of the waste is a legitimate and authorised facility for processing your waste responsibly.

This is why we also issue a Certificate of Recycling with every Waste Transfer Note. The COR is our declaration that your waste has gone through the appropriate process for recycling, following the Waste Hierarchy regulation.

If you are not using our services, you should always check where your waste is going and ask for proof of how it is recycled. Being the producer of the waste, you are declaring you have done thorough checks when you have a Waste Transfer Note – even if it is your supplier that provides the WTN on your behalf.

MY ACCOUNT

I have not received a registration e-mail!

  1. Please check your junk / spam email folders.
  2. Please try clearing your browser cache / history and try again.
  3. Please try using an alternative browser, including ‘InPrivate’ or ‘Incognito’ options.
  4. Please use the Contact Us form or email us with your name, company name, email address used to register and your post code and we will get this sorted for you.

I forgot my password!

Not to worry, you can simply reset your password using the link on the log in page.

How can I change my password?

You can change your password by logging into your account and choosing ‘’Update Password’ form the top of the ‘My Account’ menu.

Can I save my order and complete it later?

Whilst logged in, your order will remain until you leave the page. There is no option to save your order for later, but it is easy enough to start over from the New Request page.

How can I view my previous orders?

When logged into your account you can view your order history in ‘Orders’ from the menu.

How can I change my submitted order?

Once your order has been completed you cannot make changes online. If you need to make a change, please use the Contact Us form, email us or phone +44 161338 5208 as soon as possible. We will do our best to accommodate any changes, however, change requests cannot be guaranteed and may incur costs.

Can I have different collection and delivery address?

Yes, you can add multiple addresses to your account. When booking services, you can select the addresses required for your chosen service. There is an option to add addresses individually or use the Bulk Import function to upload a csv file.

How can I change my login details?

We recommend you use a generic email address that multiple users can have access to. This way all your recycling services can be managed on one online account by several people. You can update your password online, but please contact us if you need to change other user details.

How much does this service cost?

The services prices are determined in your commercial agreement with BSR. There may also be additional courier surcharges associated with the delivery of these boxes or collections for recycling if the agreed Terms have been breached.